Política de reembolso

RETURNS & WARRANTY

Shop with confidence. Every purchase at thebaloom.com is backed by our 30-day guarantee.

30-Day Returns

We believe in a customer-first policy. If you're not happy with any BALOOM product for any reason, you may return it within 30 days of delivery for a full refund, with no strings attached and no restocking fee. Just email us at info@thebaloom.com.

  • Refunds are available only for products purchased directly from www.thebaloom.com. For purchases made through Amazon, TikTok Shop, or another retailer, please contact that retailer about their return policy.
  • Sale items discounted 30% or more are FINAL SALE and are not eligible for return.
  • Original shipping fees are non-refundable.

7-Day Damaged or Defective Guarantee

If your order arrives damaged, leaking, not working, or different from what you ordered, contact us within 7 days of delivery with your order number and a photo or short video. We'll provide a prepaid return label at no charge, and you can choose a free replacement or a full refund.

Skin Reactions

If you experience irritation, please stop using the product and email us. We'll make it right.

How to Start a Return

Email info@thebaloom.com with:

  • Your order number or proof of purchase
  • The product you'd like to return
  • The reason for your return, or a description of the issue

We'll reply with a return authorization and instructions. Return authorizations are valid for 10 business days. Items sent back without first requesting a return may not be accepted. Please use a tracked shipping method; BALOOM is not responsible for returns lost in transit without tracking or damaged due to improper packaging.

Refunds

We'll notify you once we've received your return. Refunds are issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund.

Device Warranty

The BALOOM Microcurrent Face Massager is covered by a six-month limited warranty from the date of retail purchase by the original purchaser. The warranty covers replacement or repair for malfunctions and manufacturing defects under normal use. It does not cover wear and tear, theft, or accidental damage.

To make a warranty claim, email info@thebaloom.com with your order number or proof of purchase and a description of the issue.

Previously sold devices: The BALOOM Stretching Massager (two-year limited warranty) and BALOOM Scalp Massager (six-month limited warranty) remain covered under the same terms for their original warranty period.